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Help and Support Site

IMPORTANT WARNINGS. PLEASE READ ALL

Courtesy Warning.

Internet Banking.
Do NOT respond to any emails asking you to log on to their site via a link in the email. Always go directly to the banks site in your browser. The links provided in emails are most likely fraudulent copies.

If you have already responded to these emails, contact your bank immediately.

Do NOT use the phone numbers in the emails to contact the bank - they will be fraudulent as well!!!

This applies to any email which you suddenly get requesting you to click on a link. Treat all such emails as fraudulent, and delete them. Recently emails masquerading as Microsoft "updates" contained a virus. See Also Bank scams
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SPAM.
We are working towards reducing the amount of spam (unsolicited or "junk") emails in addition to our current measures. Do NOT click on "remove me" links in spam, as these are actually used to VERIFY your email address as active. Clicking on these links will probably INCREASE the level of spam you receive.

LiSP has NEVER sold your email address to any "list" and never will. Such an action would be highly unethical, and may even be illegal.

Be careful where you submit your email address, including newsgroups, chat and internet forums. If you need to give it on the internet, do so in a way that only a person can make sense of it. E.g. "user@nospam.lisp.com.au" or "user AT lisp.com.au" instead of "user@lisp.com.au". This way the intended person can get the real email address, whereas a computer collecting addresses for spam lists cannot. See Webmaster's Note...

We suggest that you do NOT have "mailto:" links on web pages, as these can be picked up by scanning programs used by spammers. Use a form if necessary or use one of the methods above. See Webmaster's Note...
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Preview Panes.
If you use a preview pane in your email client, turn it OFF. This means that you must actually double-click an email to open it, not simply "highlight" it. This will reduce the risk of being infected by malicious email, and allow you to safely delete it. If you do not know how to do this, please call our tech support.
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KaZaa.
All users of KaZaa should be aware that activity is being tracked, and that there could be dire consequences, including heavy fines or imprisonment, if you are found sharing copyright material. A LiSP client was recently indicated as sharing such material.

KaZaa users are NOT anonymous, your transfers are logged and you can be traced!!! Sharing copyright material is ILLEGAL!!! See Webmaster's Note...
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Internet dialler "dumping".
We'd also like customers to be aware of "dialler dumping". This is where your internet connection is replaced with an expensive replacement. This occurs when people click on links which is supposed to do someting else, but actually installs dialler for a paid service. As such, when you next connect to the "internet" you could actually be calling a charged service or even an international call. We have had incidents where this has cost clients thousands of dollars in phone costs.

We suggest that you learn the phone number you call, and check that you are calling the right number when you are calling LiSP.
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Regards,
LiSP Systems Administration.

WebMaster's Note:
Email: Another way to mask your email is use a graphic (eg: email.gif) linked to a contact form. This way your email address can still be displayed eg: email.gif, however the spam engines cannot pick it up.

Open a free Hotmail account if you must give your email address when subscribing to newsgroups, chat and internet forums. Use your Hotmail Account instead of your real email address. Only give your real email address to people you trust. Does not sound important - wait till you have 500 to 600 (or more) spam emails coming in a day!!!!

KaZaa: Security Warning - The KaZaa software if not set up properly can literally open a back door to your computer. Sharing certain folders eg: C:\My Documents\My Music could lead to unauthorised users reading your saved documents. I have had Clients who have not realised that they were sharing their documents as well as their illegal music downloads to the world.

Protect Your Privacy
While the Internet is a powerful resource and provides users with many useful and often entertaining things to see and do, it also has its dark side.

Most people are familiar with freeware, shareware, cookies, media players, interactive content, and file sharing. What they may not realize is that some of the aforementioned may contain code or components that allow the developers of these applications and tools to actually collect and disseminate information about those using them.

They can:

  • track your surfing habits
  • abuse your Internet connection by sending this data to a third party
  • profile your shopping preferences
  • hijack your browser start page or pages
  • alter important system files

and can do this without your knowledge or permission. The security and privacy implications of these exploits should be quite obvious and undesirable on any system or network! Try Ad-aware to protect your privacy.

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Other Virus & Scam Information:
MailWasher - Anti-Spam Software "Sobig.f" virus
Klez.H virus W32.Bugbear@mm
W32/Nimda@MM - Risk High - Internet Explorer Patch
HaHaHa email virus bothering you? CLICK HERE
Bank Scam Microsoft Scam
Warnings, Please Read All  


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