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Frequently
Asked Questions |
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This page contains answers to
common questions handled by our support staff, along with some tips
and tricks that we have found useful. The Downloads
section may
also be of assistance other software you may require. Note:
Be sure to visit Dr
LiSP if you
cannot find the answer here. |
Changing
your password (Telnet)
It is recommended that you change
your password at least once every four weeks, but this is entirely
upto you. If you have forgotten your login password, we cannot
retrieve that password, because when you change it, sunny,
automatically encrypts it into UNIX form, which is only readable by
the machine itself. You can select a new password, by contacting
your local LiSP Office, they will be able to assist you.
In this tutorial, you will learn
how to change your password. You will need a telnet application. If
you use Windows 95, you don't have to worry, because you already have
one. You can find a telnet application at TUCOWS.
Microsoft Windows 95 / 98
Click on the Start Menu and select
Run. Type in telnet sunny.lisp.com.au
All Users
Once you are connected to LiSP with
your telnet application, you will be prompted for your login. Type
your login in and you will be prompted for your current password. You
will need to type that password in again. Select a new password.
Passwords must contain at least two alphabetic characters and at
least one numeric or special character. To verify, type that password
in again. Your Password is now changed. Your Mail Program and FTP
Program, will need to be re-configured if you store your password
with them.
Note:
This tutorial can be found as well as others at the Dr
LiSP website!
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How
about software for the Mac?
To learn more on Apple Mac
connections, Help
Links for Macs.
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Sometimes
I need to make 2-3 calls before making a successful connection.
Then I get
disconnected! How come?
There are a few simple things you
can try.
1:
Make sure you
don't use a touch-phone on the same line
2:
Make sure your
cables are all in excellent working condition
3:
Turn off VJ compression
4:
Contact telstra
to install a dedicated data/fax line
5: Have Telstra check your
data/phone lines
6:
Read all manuals
concerning your modem
Sometimes after a lightening storm
Telstra can have problems with their lines. In this case, we are
powerless to do anything.
CLICK
HERE FOR MODEM TROUBLESHOOTING
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Monitoring
time online
LiSP now has an online timer that
can give you your current use. Its at: LiSP
TIMECHECK
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Monitoring
my own time online. Is there software that allows me to do this?
Yes, you can download software that
allows you to tell how much time you spend on each connection. We do
not endorse this software, so please use it at your own risk. One
program is Craig's Connect Monitor and can be found here: http://nng.simplenet.com/dun.html
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Does
LiSP have its own software for monitoring time?
At the present moment, no. We are
however working hard at doing this. As soon as we have the software,
we will notify all our members and you will receive a full free copy.
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How
can I keep my time down?
Although this is nearly an
impossible question for us to answer, we will however offer a few
examples. Try to organize your browsing structure before going
online. For example have the addresses you want to access handy, be
specific about what you are after (subject wise). Set your browser to
use proxies. Click
here to find out
how to do that. Use the Australian mirror sites if possible. Avoid
peak time traffic whilst downloading. If you need to download a file,
and find it is taking a long time, try again later.
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What's
the best browser to use?
This is an individual choice. Many
people use Netscape.
This has been the long standing browser of choice, and remains the
most used browser. Netscape are currently releasing free versions of
their software, so be sure to visit their homepage at http://www.netscape.com/au
to learn more.
The current release of Microsoft
Internet Explorer is
available from this
link here. This
browser is very fast, can handle Java, frames etc. It also has been
proven very easy to use and to navigate. This browser also allows you
to use news and email.
These two are the most common used
browsers. However, you may come across one that suits your needs
best. Try this link to the TUCOWS
shareware site, and see if you can find one you like. Experimentation
is often the key here.
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What's
the best email software to use?
Again, like browsers, this is
individual choice and preference. In other words, many people use the
software that does the job they want. One of the most popular brands
is Eudora.
It will meet most needs of LiSP users. Also if you have Windows 95
you can use Microsoft Exchange
(although somewhat slow). This is included with Windows 95. TUCOWS
offers other choices.
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How
do I configure Microsoft Internet Mail or Outlook Express?
To see how to use Outlook
Express, please click
here
The information in this article
applies to:
Microsoft Internet Mail and News
version 4.70.1161 for Windows 95
Internet Mail is an SMTP/POP3 mail
client. It sends mail to and receives mail from your existing
SMTP/POP3 mail server. The first time you run Internet Mail, you are
prompted for the following information:
The name of your SMTP and POP3
servers. This is mail.lisp.com.au
Your full e-mail address. This is
the address people should use when sending mail to you over the
Internet. For example, username@lisp.com.au
Your account name and password on
LiSP. Your account name is frequently, but not always, the part of your
email address to the left of the @ character.
To add or change
this information after Internet Mail is installed, follow these steps:
1. On the Mail menu, click Options.
2. Click the Server tab and
enter the appropriate information.
3. Click OK to save your settings.
Before you can view your mail in
Internet Mail, you must establish a connection to LiSP Pty Ltd. For
information about how to do this, please see the following article in
the Windows
95 section.
Coming Soon!
A tutorial on how to configure Outlook Express and Eudora...
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What's
the best news reader to use?
There are many users who just
prefer to use the news reader that comes with their browser. For
example, both Netscape
and Microsoft Internet Explorer
come with news readers and find these do the job they require.
However, a good news reader should allow you to read your news
off-line, therefore keeping your connection time to a minimum. One of
the best is a program called Agent. This is however a commercial
program, and is designed for those who spend a lot of time reading
Internet news. However, the same company who bring you this
commercial software have released a smaller free version. This is called
Free Agent, and
offers off-line reading.
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Setting
Up Proxy In Your Browsers
For a full description on
implementing proxy, please go to
Dr LiSP
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What
is a UART card?
You need to see if you are using
what's known as a 16550 UART
card. Just go to a dos prompt and type in MSD. You can then see if
you have a 16550 uart card connected to your comms port. If you
don't, you can still access LiSP but will experience problems. If you
need to have a card ordered and installed, please contact us via your connection
office and we
will try to arrange this. You can also check all your connections,
making sure cables are in perfect working condition. If your using Windows 3.1+,
you may need to replace your comms driver. You can download a driver
called Cybercom from this
link here. You
may also need to add the following to your [386 Enh] section of your
system.ini file. Please make certain you do a backup of this file
first, and Windows 95/NT users shouldn't do this.
Add the following:
comXfifo=1
comXbuffer=1024
comboosttime=8
Where X
is the number of your comms port. This is not normally needed for
Windows 95, but does make a difference to Windows 3.1+ users.
You need to have your comms port
set to Hardware, and to achieve this go to control panel. Increase
your modem speed to 3 times your modem speed, so if you have a 28800
or higher it will be 115200.
Also read more instructions from your modem manual, and look for any
specific settings that are required. Try to keep windows minimized
whilst in use, and adding more memory to your PC will certainly help.
You can also get a few tips on tweaking your modem by clicking
here.
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Can
I have a homepage?
LiSP includes with their connection
price, two (5) megabytes of server space. This meets most members
needs. Many of our members like to have their own individual
homepage, to allow access to other users world wide. Software to help
you get started can be downloaded
from here. We
have also set up a page with easy to follow instructions on how to
use FTP to upload it. It
can be found here.
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